Your order will be usually shipped out within 24 to 48 hours after it was received, depending on volume and time of submission, except on Sunday and holidays. In specific circumstances, if your order does not ship by the next two business days, Customer Service will notify you via email and/or phone explaining the delay.
We will choose UPS or USPS for your order shipping. UPS Ground service can take up to 5 business days to arrive after the ship date. USPS Priority can take up to 3 business days to arrive. You will always receive a tracking number of your order shipment. You may use the tracking number to check your order's progress at www.UPS.com or www.USPS.com.
Akechi Inc. is not responsible for incorrect information provided to us. We cannot stop your shipment or redelivery it if you change your shipping destination after your package is in transit or has been delivered. But we would like to discuss all the options with you.
IMPORTANT: Orders shipped to PO Box, Hawaii, Alaska, and Puerto Rico can only be shipped via USPS.
CANCELATIONS: Once an order has been shipped, it cannot be canceled. Please contact Customer Service if you wish to stop, or change an order In Progress. We are more than happy to help you on that.
Orders shipped to APO/FPO addresses can only be shipped via USPS. The package cannot be tracked correctly with the tracking number after it enters the Military Mail System. Therefore, we are unable to determine the order delivery time. All orders shipped to APO/FPO addresses may take up to 60 days.
UPS and USPS cannot guarantee delivery service 14 days before holidays; therefore, if your package does not arrive on time, Akechi Inc. is not responsible and cannot be held liable. Request for refunds will not be honored.