Get to the right answer quickly.
For customer service, email contact@akechi.net. For an existing order, include the public order ID so the status and exact line items can be identified before the next step.
Store operator
This store is operated by Akechi Inc. Contact our customer service team at contact@akechi.net and include your public order ID for order-specific questions.
Help with an existing order
Use order lookup first. The public order page shows the latest status, purchased items, and order total without requiring you to repeat the full order details.
- Copy the order ID exactly as shown after checkout.
- Identify the affected product and quantity.
- Email contact@akechi.net with the order ID and a short description of the issue.
- Never include full payment card information in a service request.
Product and pack-size questions
Use the product title, SKU, or UPC from the product page. Pack size, current price, and availability are displayed with each listing and confirmed again during checkout.
- Check the Pack size field on the product page.
- Use the product URL when two titles are similar.
- Ingredient and label questions should reference the exact product listing.
Checkout and payment guidance
Cart lines are validated before checkout. If an item changes price or availability, the cart reflects the current accepted quantity and total before the order continues.
- Refresh the cart if an item shows as unavailable.
- Do not send card numbers, passwords, or verification codes.
- Use the public order ID only after an order has been created.
Shipping and returns
Use the dedicated service guides for shipping, order changes, damage, missing items, and return eligibility. Each guide explains what to prepare and what requires confirmation.
- Shipping questions should include the current order status.
- Return questions should identify the affected line item.
- Food safety concerns should be raised before consuming the item.
Frequently asked questions
Where do I find my public order ID?
It is shown after checkout and is the reference used by the order lookup page. Copy the complete value, including its prefix.
What should I never include in a service request?
Never send full card numbers, passwords, one-time codes, or other sensitive payment credentials. An order ID is sufficient to reference an existing order.
Where should I start if I have not placed an order?
Start from the product page for item-specific information, or use the shipping and returns guides for general policy questions.